Artificial Intelligence

What is Artificial Intelligence?

Artificial intelligence is intelligence exhibited by machines, rather than humans or other animals. The field of AI research defines itself as the study of “intelligence agents”: any device that perceives its environment and takes actions that maximize its chance of success at some goal.

Business Function Objectives AI Enablers Vendors Examples
Sales (Off-line /On-line)
  • Increased Sales
  • Enable Sales Reps
  • Automate Sales Activities
  • Customer Retention
  • Upsell/Cross sell
  • Lead Scoring
  • Recommender Systems
  • Customer Churn
  • Sales Analytics
  • Personalised online shopping
  • CRM ( SFDC/HubSpot/Dynamics)
  • E-Commerce ( i.e Shopify)
  • MS Excel
  • ShopBox ( Personalised Journeys)
Marketing /Business Development
  • Increasing Prospects
  • Developing Marketing Content
  • Recommendations
  • Engagement Scoring
  • Segmentation
  • AI Content Writers
  • Email Automation
  • HubSpot
  • SFDC Einstein
  • Copy.AI
Customer Service
  • Reduce Service Time
  • Increase NPS
  • Increase Loyalty
  • Upsell/Cross Sell
  • Digital Assistants
  • Chatbots
  • Intelligent Routing
  • Sentiment Analysis
  • Voice Analytics
  • CRM ( Zendesk/Freshworks)
  • Intercom
  • ServiceNow
  • MS Dynamics
  • Service Cloud ( SFDC)
  • Voice Base
  • Monkey Learn
Business Process Automation
  • Reduce Data Entry
  • Reduce Human Error
  • Compliance
  • Optical Character Recognition ( OCR)
  • Robotic Process Automation (RPA)
  • Microsoft Azure
  • Microsoft Power Automate
  • ServiceNow
Operations
  • Increase Productivity
  • Email Management
  • Voice to Text
  • Office 365 /Viva
  • Google Assistant
  • Otter.AI
Manufacturing
  • Increase Efficiencies
  • Reduce Costs
  • Predictive Maintenance
  • IoT sensors linked to legacy machines / Data Analytics
  • MaxBotix